NetSmith Managed Network Services
Prevent computer problems from escalating into unexpected downtime, data loss, interruptions in business, and ultimately: financial loss. Our services reduce the high cost of unexpected network failure and the expensive and unplanned repair.
Core Benefits
- Avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by diminishing expensive network disasters.
- Detect system component degradation before their eventual hang-up and crash, keeping your operation running avoiding expensive repairs and downtime.
- Realize the benefits of an in-house IT department without the high costs.
- With Managed IT Services, you’ll pay one flat, affordable rate and have access to the technical support you need.
- Eliminate on-site travel time costs and receive faster support. Remote monitoring will enable us to access and repair most network problems directly from our office.
- Managed IT Services allows you to budget for network support similar to other utilities and avoid unexpected emergency costs.
- Safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
- Incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled.
Plan Details
Description |
No Plan |
Basic |
Professional |
Emergency response time |
Best effort |
8 Hours Maximum |
4 Hours Maximum |
Installation of New Hardware and Software |
Call |
Call |
Call |
Hourly On-site rate |
Call |
Call |
Call |
Emergency response rate |
Call |
Call |
Call |
Fuel/Distance Surcharge |
No Surcharge |
No Surcharge |
|
Phone, e-mail and remote support |
NOT Included |
NOT Included |
1/4 hour free per incident |
Remote Monitoring |
Not Included |
Not Included |
Included |
Virus update monitoring |
Not Included |
Included |
Included |
Windows Updates/Patches/Hotfixes |
Not Included |
Included |
Included |
Back-up monitoring |
Not Included |
Included |
Included |
Network Hardware Inventory Reporting |
Not Included |
Included |
Included |
Adding and Removing Network Users |
Not Included |
Not Included |
Included |
Software Upgrades and Windows Updates |
Not Included |
Not Included |
Included |
Liaison with ISP, hardware, and software vendors |
Not Included |
Not Included |
Included |
Troubleshoot and Coordinate Installation of Warranty Parts |
Not Included |
Not Included |
Not Included |
Periodic review and planning meetings |
Not Included |
Annual |
Annual |
Spam and e-mail virus filtering software |
Quote/ Per User |
Quote/ Per User |
Quote/ Per User |
Loaner PC Program |
Not Included |
Included |
Included |
Free Technology Audit, Design Plan, and Network Diagram |
Not Included |
Included |
Included |
Research and ordering of hardware/software (Labor) |
Not Included |
Included |
Included |
Once you have chosen your service plan level, NetSmith will provide you with a no-obligation monthly service contract. (Monthly service rates are based upon a multitude of factors: number of computers, servers, users; other network specifications;etc.)