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Netsmith Data Backup Services

Netsmith Backup services, which are cloud backup services that protect documents, workstations, applications, and servers—all from a single console—help IT service providers and Managed Service Providers manage backup and recovery for all business data. This helps you prevent downtime from natural disaster, hardware failures, accidental deletions, ransomware, or just user error with fast restores from the cloud. Our worldwide network of data centers offers the security, reliability, and availability to help you grow your business while safeguarding your customers’ vital data.

Data Location

Netsmith’s data backup vendor operates in over 21 countries, and we take protecting data extremely seriously.  The global data centers, used in the Backup Services, are designed to offer security, reliability, and availability, no matter where in the world you operate.

Data Protection

All Backup Data is encrypted locally using AES 256-bit encryption prior to transfer to the data center. Backup Data is further protected in transit using TLS 1.2 over a secure connection.

Physical Security

Data centers for the Backup Data provide 24/7 security, including biometric hand geometry readers for every door and server cage. CCTV digital cameras cover the entire data center, including cages with detailed surveillance and audit logs. 

Reliability

Power: All data centers for the Backup Data are equipped with backup power sources, including uninterruptable power supplies, backup systems, and diesel generators.

Physical Environment: In each region that the backup vendor operates, we select top-tier data center providers who have selected their locations to mitigate any impact from the possibility of flooding. Additionally, the data centers typically enlist a combination of moisture sensors and barriers, dedicated pumps, and more to protect against water damage. A typical fire protection system at one of our data centers will be multi-zoned, dry-piped, double-interlocked, and pre-actioned.

Data centers meet or exceed local building codes for seismic design for earthquake protection.

Operating Environment: Data centers use robust HVAC for stable airflow and N+1 on all major equipment and up to N+2 on chillers and thermal energy storage.

All of our data centers use primary and secondary internet circuits—and where available, are carrier and geo-diverse. All servers are protected through redundancy in hardware, and all storage is RAID6 (with mission-critical support).